Costa Mesa, California
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1.7
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BEWARE: This place will Rip You Off.

I purchased a "Platinum" membership which was to allow me unlimited car washes in a month, instead of paying $14.99 per car wash.

Sounds like a great deal - However, when their system has an error (which is often) you're forced to pay again the $14.99 a single car wash price even if they know you have a membership.

I've been dealing with the Costa Mesa location and also the Sales Director of the company who refuses to make things right.

Stay away from this place.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Credit card fraud, Treat poorly because i am disabled, Lisa miles is rude and disrespectufl.

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Anonymous
#1137524

I can't believe what I'm reading.My husband works Fast 5 Xpress Car wash.

There's a Sales Director named Lisa Miles.

She instituted this illicit billing to increase profits that's why she's the "Sales Director" - it's not the employees fault.We use to be an honest company until Lisa Miles became Sales Director.

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